Policies

Everything that governs how the service works and what we do with your documents.

10 of 10 are unreviewed drafts. They are accurate about what the software does, but they have not been through legal review and should not be relied on yet.

• Terms of ServicedraftService scope, who submits, billing, liability and governing law.
• Privacy PolicydraftWhat we collect, how your customers’ details are redacted, and how long we keep it.
• SubprocessorsdraftEvery vendor that touches an estimate, what it sees, and where it runs.
• Refund PolicydraftWhen we refund, how to ask, and how long it takes.
• Data Retention PolicydraftHow long each kind of record is kept, and what happens at the end of it.
• Data Processing AddendumdraftThe terms on which we process personal data on your behalf.
• Appraiser-Licensing NoticedraftWhy this is not appraisal, and what that means in MA, CT, RI, DE and NY.
• Acceptable Use PolicydraftUpload rights, citation use, and work that was not performed.
• Sample Estimate Contribution TermsdraftThe opt-in that lets us keep a redacted copy of a free-audit upload.
• CookiesdraftThe few cookies we set, and why there is no third-party script on /audit.